Summary: Step-by-step directions for running a cognitive-walkthrough workshop with examples and templates included
A cognitive walkthrough is a technique used to evaluate the learnability of a system. Unlike user testing, it does not involve users (and, thus, it can be relatively cheap to implement). Like heuristic evaluations , expert reviews , and PURE evaluations , it relies on the expertise of a set of reviewers to assess the interface.
Although cognitive walkthroughs can be conducted by an individual, they are designed to be done as part of a group in a workshop setting where evaluators walk through a task in a highly structured manner from a new user’s point of view.
Before you start the evaluation, there are a number of decisions to be made up front.