ACD vs IVR: What’s the difference between contact center ACD and IVR?

Learn how call center ACD and IVR are different and work together in contact centers to create seamless customer experiences.


This content originally appeared on Twilio Blog and was authored by nJesse Sumrakn

Learn how call center ACD and IVR are different and work together in contact centers to create seamless customer experiences.


This content originally appeared on Twilio Blog and was authored by nJesse Sumrakn


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APA

nJesse Sumrakn | Sciencx (2025-10-16T00:00:00+00:00) ACD vs IVR: What’s the difference between contact center ACD and IVR?. Retrieved from https://www.scien.cx/2025/10/16/acd-vs-ivr-whats-the-difference-between-contact-center-acd-and-ivr-23/

MLA
" » ACD vs IVR: What’s the difference between contact center ACD and IVR?." nJesse Sumrakn | Sciencx - Thursday October 16, 2025, https://www.scien.cx/2025/10/16/acd-vs-ivr-whats-the-difference-between-contact-center-acd-and-ivr-23/
HARVARD
nJesse Sumrakn | Sciencx Thursday October 16, 2025 » ACD vs IVR: What’s the difference between contact center ACD and IVR?., viewed ,<https://www.scien.cx/2025/10/16/acd-vs-ivr-whats-the-difference-between-contact-center-acd-and-ivr-23/>
VANCOUVER
nJesse Sumrakn | Sciencx - » ACD vs IVR: What’s the difference between contact center ACD and IVR?. [Internet]. [Accessed ]. Available from: https://www.scien.cx/2025/10/16/acd-vs-ivr-whats-the-difference-between-contact-center-acd-and-ivr-23/
CHICAGO
" » ACD vs IVR: What’s the difference between contact center ACD and IVR?." nJesse Sumrakn | Sciencx - Accessed . https://www.scien.cx/2025/10/16/acd-vs-ivr-whats-the-difference-between-contact-center-acd-and-ivr-23/
IEEE
" » ACD vs IVR: What’s the difference between contact center ACD and IVR?." nJesse Sumrakn | Sciencx [Online]. Available: https://www.scien.cx/2025/10/16/acd-vs-ivr-whats-the-difference-between-contact-center-acd-and-ivr-23/. [Accessed: ]
rf:citation
» ACD vs IVR: What’s the difference between contact center ACD and IVR? | nJesse Sumrakn | Sciencx | https://www.scien.cx/2025/10/16/acd-vs-ivr-whats-the-difference-between-contact-center-acd-and-ivr-23/ |

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