User Journeys vs. Customer Journeys: Why the Distinction Matters More Than You Think

Think “user” and “customer” are the same thing? Think again. Confusing the two could be the silent killer of your product—and your profits. Here’s why designing for the wrong journey could cost you everything.


This content originally appeared on Web Designer Depot and was authored by Louise North

Think “user” and “customer” are the same thing? Think again. Confusing the two could be the silent killer of your product—and your profits. Here’s why designing for the wrong journey could cost you everything.


This content originally appeared on Web Designer Depot and was authored by Louise North


Print Share Comment Cite Upload Translate Updates
APA

Louise North | Sciencx (2025-08-13T12:37:00+00:00) User Journeys vs. Customer Journeys: Why the Distinction Matters More Than You Think. Retrieved from https://www.scien.cx/2025/08/13/user-journeys-vs-customer-journeys-why-the-distinction-matters-more-than-you-think/

MLA
" » User Journeys vs. Customer Journeys: Why the Distinction Matters More Than You Think." Louise North | Sciencx - Wednesday August 13, 2025, https://www.scien.cx/2025/08/13/user-journeys-vs-customer-journeys-why-the-distinction-matters-more-than-you-think/
HARVARD
Louise North | Sciencx Wednesday August 13, 2025 » User Journeys vs. Customer Journeys: Why the Distinction Matters More Than You Think., viewed ,<https://www.scien.cx/2025/08/13/user-journeys-vs-customer-journeys-why-the-distinction-matters-more-than-you-think/>
VANCOUVER
Louise North | Sciencx - » User Journeys vs. Customer Journeys: Why the Distinction Matters More Than You Think. [Internet]. [Accessed ]. Available from: https://www.scien.cx/2025/08/13/user-journeys-vs-customer-journeys-why-the-distinction-matters-more-than-you-think/
CHICAGO
" » User Journeys vs. Customer Journeys: Why the Distinction Matters More Than You Think." Louise North | Sciencx - Accessed . https://www.scien.cx/2025/08/13/user-journeys-vs-customer-journeys-why-the-distinction-matters-more-than-you-think/
IEEE
" » User Journeys vs. Customer Journeys: Why the Distinction Matters More Than You Think." Louise North | Sciencx [Online]. Available: https://www.scien.cx/2025/08/13/user-journeys-vs-customer-journeys-why-the-distinction-matters-more-than-you-think/. [Accessed: ]
rf:citation
» User Journeys vs. Customer Journeys: Why the Distinction Matters More Than You Think | Louise North | Sciencx | https://www.scien.cx/2025/08/13/user-journeys-vs-customer-journeys-why-the-distinction-matters-more-than-you-think/ |

Please log in to upload a file.




There are no updates yet.
Click the Upload button above to add an update.

You must be logged in to translate posts. Please log in or register.