This content originally appeared on NN/g latest articles and announcements and was authored by Anna Kaley
Summary: UX teams often track the wrong metrics or too many metrics. This workshop aligns UX measurement with organizational goals to show impact that truly matters.
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This article introduces a practical, collaborative workshop format designed to realign UX metrics with organizational goals and equip teams with a focused, meaningful set of metrics that connect user experience with organizational impact.
The Problem: Disconnected Metrics that Miss the Mark
Many UX teams are stuck reporting metrics that don’t matter, at least not to decision makers. They may have inherited standard metrics like CSAT or net-promoter score . Maybe they track SUS out of habit, thinking it's the default or expected UX metric, even if it doesn't provide actionable insight for their specific context.
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This content originally appeared on NN/g latest articles and announcements and was authored by Anna Kaley
Anna Kaley | Sciencx (2025-10-03T17:00:00+00:00) Aligning UX Metrics with Organizational Goals: A Workshop Guide. Retrieved from https://www.scien.cx/2025/10/03/aligning-ux-metrics-with-organizational-goals-a-workshop-guide/
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