The New Anatomy of Customer Experience – Part 1

From the first recorded customer complaint in 1750 BC to today’s AI-powered service desks, one truth endures: customer experience defines trust. This article explores how Generative AI—especially LLMs and agentic systems—can augment human agents, analy…


This content originally appeared on HackerNoon and was authored by Disha Bhardwaj

From the first recorded customer complaint in 1750 BC to today’s AI-powered service desks, one truth endures: customer experience defines trust. This article explores how Generative AI—especially LLMs and agentic systems—can augment human agents, analyze unstructured data, and predict customer needs in real time. Through examples like Verizon, Ferrari, and United Airlines, it outlines a playbook for building data-driven, emotionally intelligent, and future-ready customer support.


This content originally appeared on HackerNoon and was authored by Disha Bhardwaj


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Disha Bhardwaj | Sciencx (2025-11-10T13:59:50+00:00) The New Anatomy of Customer Experience – Part 1. Retrieved from https://www.scien.cx/2025/11/10/the-new-anatomy-of-customer-experience-part-1/

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" » The New Anatomy of Customer Experience – Part 1." Disha Bhardwaj | Sciencx - Monday November 10, 2025, https://www.scien.cx/2025/11/10/the-new-anatomy-of-customer-experience-part-1/
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Disha Bhardwaj | Sciencx Monday November 10, 2025 » The New Anatomy of Customer Experience – Part 1., viewed ,<https://www.scien.cx/2025/11/10/the-new-anatomy-of-customer-experience-part-1/>
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Disha Bhardwaj | Sciencx - » The New Anatomy of Customer Experience – Part 1. [Internet]. [Accessed ]. Available from: https://www.scien.cx/2025/11/10/the-new-anatomy-of-customer-experience-part-1/
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" » The New Anatomy of Customer Experience – Part 1." Disha Bhardwaj | Sciencx - Accessed . https://www.scien.cx/2025/11/10/the-new-anatomy-of-customer-experience-part-1/
IEEE
" » The New Anatomy of Customer Experience – Part 1." Disha Bhardwaj | Sciencx [Online]. Available: https://www.scien.cx/2025/11/10/the-new-anatomy-of-customer-experience-part-1/. [Accessed: ]
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» The New Anatomy of Customer Experience – Part 1 | Disha Bhardwaj | Sciencx | https://www.scien.cx/2025/11/10/the-new-anatomy-of-customer-experience-part-1/ |

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