How to Build a Public Case Creation Portal on Salesforce Experience Cloud

A call center facing heavy case volume built a Salesforce Experience Cloud self-service portal that automated case creation, routing, and acknowledgment. The result: fewer calls, faster intake, improved customer satisfaction, and a 20–60% uplift across…


This content originally appeared on HackerNoon and was authored by Sarat M

A call center facing heavy case volume built a Salesforce Experience Cloud self-service portal that automated case creation, routing, and acknowledgment. The result: fewer calls, faster intake, improved customer satisfaction, and a 20–60% uplift across key support metrics.


This content originally appeared on HackerNoon and was authored by Sarat M


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Sarat M | Sciencx (2025-12-02T11:55:14+00:00) How to Build a Public Case Creation Portal on Salesforce Experience Cloud. Retrieved from https://www.scien.cx/2025/12/02/how-to-build-a-public-case-creation-portal-on-salesforce-experience-cloud/

MLA
" » How to Build a Public Case Creation Portal on Salesforce Experience Cloud." Sarat M | Sciencx - Tuesday December 2, 2025, https://www.scien.cx/2025/12/02/how-to-build-a-public-case-creation-portal-on-salesforce-experience-cloud/
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Sarat M | Sciencx Tuesday December 2, 2025 » How to Build a Public Case Creation Portal on Salesforce Experience Cloud., viewed ,<https://www.scien.cx/2025/12/02/how-to-build-a-public-case-creation-portal-on-salesforce-experience-cloud/>
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Sarat M | Sciencx - » How to Build a Public Case Creation Portal on Salesforce Experience Cloud. [Internet]. [Accessed ]. Available from: https://www.scien.cx/2025/12/02/how-to-build-a-public-case-creation-portal-on-salesforce-experience-cloud/
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" » How to Build a Public Case Creation Portal on Salesforce Experience Cloud." Sarat M | Sciencx - Accessed . https://www.scien.cx/2025/12/02/how-to-build-a-public-case-creation-portal-on-salesforce-experience-cloud/
IEEE
" » How to Build a Public Case Creation Portal on Salesforce Experience Cloud." Sarat M | Sciencx [Online]. Available: https://www.scien.cx/2025/12/02/how-to-build-a-public-case-creation-portal-on-salesforce-experience-cloud/. [Accessed: ]
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» How to Build a Public Case Creation Portal on Salesforce Experience Cloud | Sarat M | Sciencx | https://www.scien.cx/2025/12/02/how-to-build-a-public-case-creation-portal-on-salesforce-experience-cloud/ |

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