Building Resilient Operations Through ITIL-Based Incident Management

Cloud computing demands a new approach to resilience. ITIL 4 evolves traditional service management with automation, AI-driven observability, and adaptive governance. Organizations report 47% faster recovery, 63% higher first-time resolution, and stron…


This content originally appeared on HackerNoon and was authored by Jon Stojan Journalist

Cloud computing demands a new approach to resilience. ITIL 4 evolves traditional service management with automation, AI-driven observability, and adaptive governance. Organizations report 47% faster recovery, 63% higher first-time resolution, and stronger SLA performance. The takeaway: ITIL 4 isn’t legacy—it’s the modern backbone of cloud operations.


This content originally appeared on HackerNoon and was authored by Jon Stojan Journalist


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Jon Stojan Journalist | Sciencx (2025-10-07T17:54:03+00:00) Building Resilient Operations Through ITIL-Based Incident Management. Retrieved from https://www.scien.cx/2025/10/07/building-resilient-operations-through-itil-based-incident-management/

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" » Building Resilient Operations Through ITIL-Based Incident Management." Jon Stojan Journalist | Sciencx - Tuesday October 7, 2025, https://www.scien.cx/2025/10/07/building-resilient-operations-through-itil-based-incident-management/
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" » Building Resilient Operations Through ITIL-Based Incident Management." Jon Stojan Journalist | Sciencx [Online]. Available: https://www.scien.cx/2025/10/07/building-resilient-operations-through-itil-based-incident-management/. [Accessed: ]
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