Your Next Content Breakthrough Isn’t on Google—It’s Buried in Your Last 10 Customer Calls Post date March 21, 2025 Post author By Arya Sharan Post categories In customer-feedback, customer-success, hackernoon-top-story, product-marketing, saas-marketing, thoughtful-content, vertical-saas, vertical-saas-content
Chatbots Have Been Failing Us for 20 Years—Can AI Finally Fix It? Post date February 26, 2025 Post author By Social Discovery Group Post categories In ai-and-customer-insights, ai-customer-support, ai-in-customer-experience, customer-satisfaction, customer-success, customer-support, customer-support-experience, good-company
One Failed Feature Delivery Taught Me All I Needed to Know on Product Management Crisis Handling Post date January 7, 2025 Post author By James Effarah Post categories In crisis-management, customer-success, debugging, product-management, product-manager-story, saas, startup-lessons, systems-thinking
Reimagining Rev-Ops with Gen AI: Customer Success Post date October 7, 2024 Post author By Roshin Unnikrishnan Post categories In customer-experience, customer-success, genai-in-customer-success, generative-ai, reimagining-rev-ops, revenue-operations, revenue-operations-strategy, revops
Effective Strategies for Handling Sensitive Issues With Customers Post date August 14, 2024 Post author By Social Discovery Group Post categories In customer-loyalty, customer-service, customer-success, good-company, how-to-deal-with-customers, learn-customer-success, professionalism-tips, understand-customer-needs
How to Keep Your Customers Focused and Engaged Post date October 1, 2021 Post author By Customer Success Box Post categories In customer-engagement-model, customer-engagement-strategies, customer-focus-and-engagement, customer-rentention, customer-success, good-company, saas-customer-onboarding, saas-tools
7 Reasons Why Customer Success Functions Fail Post date September 22, 2021 Post author By Customer Success Box Post categories In customer-acquisition, customer-engagement, customer-experience, customer-loyalty, customer-rentention, customer-success, customer-success-fail, good-company
How the VP of Customer Success (CS) Can Achieve 125% ARR Post date September 21, 2021 Post author By CustomerSuccessBox Post categories In customer-success, customer-success-guide-arr, customer-success-technology, good-company, how-to-define-your-north-star, kpis, net-retention-rate, team-collaboration
5 Tips to Win Customers With Your SaaS Brand Post date July 18, 2021 Post author By Zaheer Dodhia Post categories In affiliate-marketing, branding, customer-service, customer-success, digital-marketing, saas, saas-marketing, social-media
How to Easily Setup Live Video Customer Support on Shopify Post date May 28, 2021 Post author By David Post categories In customer-engagement, customer-experience, customer-loyalty, customer-service, customer-success, ecommerce, good-company, shopify
9 SaaS Retention Strategies to Reduce Customer Churn Post date May 26, 2021 Post author By Upshot.ai Post categories In customer-experience, customer-rentention, customer-success, marketing, onboarding, retention, saas, saas-marketing
How to Build a Successful SaaS Business: The 10-Step Guide Post date May 19, 2021 Post author By Custify Post categories In customer-experience, customer-success, saas, saas-development, saas-startups, saas-top-story, startup-lessons, startups
6 Ways to Engage Your Customers and Keep Them Coming Back Post date May 1, 2021 Post author By kunal rajput Post categories In b2b-selling, communication, customer-experience, customer-service, customer-success, loyalty, quality, sales
How Our Slack Community Grew to 1,000 Users and 115,000 Messages in 7 Months Post date April 27, 2021 Post author By John Lafleur Post categories In community-engagement, customer-success, data-integration, hackernoon-top-story, open source, slack, slack-community, slack-marketing
How To Keep Your Customers Coming Back: 5 Proven Strategies Post date April 7, 2021 Post author By Syed Balkhi Post categories In business, customer-experience, customer-rentention, customer-service, customer-success, digital-marketing, ecommerce, marketing
15 Things That Make Customer Service Key To Business Post date April 6, 2021 Post author By Jared Cornell Post categories In business, business-strategy, customer-experience, customer-service, customer-success, customer-support
11 Customer Support Response Templates That Will Improve Your Email Management Post date April 2, 2021 Post author By Vineet Gupta Post categories In customer-engagement, customer-experience, customer-satisfaction, customer-service, customer-success, customer-support, customer-support-services, email-marketing
5 Important Metrics to Measure your Success Post date March 31, 2021 Post author By Syed Balkhi Post categories In business-metrics, business-strategy, customer-acquisition, customer-experience, customer-success, management-metrics, metrics, sales
Exploring JTBD: A Cool Framework That Helps You Make Your Clients Happy Post date March 27, 2021 Post author By Scott Middleton Post categories In business, business-strategy, customer, customer-experience, customer-success, jobs-to-be-done, jtbd, product
Which Is Better For Your Business: Relationship or Transactional NPS® Surveys? Post date February 17, 2021 Post author By Zonka Feedback Post categories In customer-experience, customer-insight, customer-loyalty, customer-rentention, customer-satisfaction, customer-success, net-promoter-score, online-surveys
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