This content originally appeared on Laura Kalbag’s Blog Posts and was authored by Laura Kalbag
It was another inspiring day at dConstruct, the best abstract thought-inducing conference around.
The abstract nature of the conference is part of the appeal for most people. It’s hard to get enthusiastic about a talk that is teaching you more practical techniques, such as writing HTML, when you can so easily learn about it on the web in your own time. Conferences that inspire your passion for the industry, exploring other disciplines and encouraging you to approach your everyday work from a different angle.
This does mean that the talks at dConstruct weren’t a straight-forward formula of “here’s a problem, here’s the answer.” Most talks were more a commentary, or train of thought, more about trying to identify ideas and issues, working towards solutions, than the “perfect fix” for all our problems.
The main theme of dConstruct this year was Designing Digital Products. For me, this seemed to be mostly covering digital products and our experiences with them, working on how to go beyond the usable (which is fortunately fast becoming the standard) to make these products truly personal, engaging and immersive.
The talks weren’t necessarily connected, but I found a lot of common threads throughout. This (slightly long!) post covers what I felt were the most prominent and meaningful themes. It’s about 15 minutes reading time, I think I should warn you!
Beyond experiencesIn his opening talk, Don Norman spoke of how our products have evolved to be mostly about emotion and experience. Stephanie and Bryan Rieger expanded on that by discussing how we have to bear in mind that we are creating more than *just experiences *and that what we create now will define our future. On one hand, you may have no impact, but on the other hand you may have a huge impact and thus a huge responsibility.
Delight became a big part of describing how to go beyond a usable experience. Don Norman used an example from the OSX interface. The way that Safari scrolling gathers momentum and bounces when you hit the top or the bottom of the window at speed isn’t about function and usefulness, it’s just about fun. It’s the details creating fun and elegance that make the experience.
The emotionalKelly Goto gave a fantastic talk from her position as a researcher, explaining how understanding the users/consumers’ lives is so important when creating products. Kelly spoke of she tries to understand what’s behind when someone says ‘I love it’ and how understanding people’s rituals can help you understand their priorities and how their experiences are connected.
Kelly’s company does research through contextual interviews, also known as ‘deep hanging out’ where they spend time with people to understand how products make them feel and how it helps them complete their tasks. It’s all about the context of people’s experiences and how understanding a situation can give you a completely different connection to an experience. She explained how these observations are one of the most effective forms of research and acts as the opposite of relying on statistical research such as analytics (and to a degree, focus groups.) Analytics and focus groups as forms of research can lack context and have results skewed as what people say is rarely what they actually do.
Kelly gave an example of a product that understands lifestyle; Withings’ scales aren’t ordinary scales, they tweet a user’s weight. This can help motivate the user and give them an experience that actually affects their life rather than just providing a utility service.
Unfortunately Kelly ran out of time so she had to very briefly cover some interesting topics that I would have loved to have heard in more depth. She started to talk about Kansei engineering, and how it ties in with creating more emotion-based product experiences through mixing sensory aspects with a logical experience.
Memories and augmented realityKelly Goto and Don Norman both spoke about making products addictive. Part of making products addictive, making the user want to return, is through making good memories of that product’s experience. Memories are actually more important than experiences because where experiences are brief, memories can last forever.
Design memories not experiences. Don Norman
Don Norman explained that the importance of memories is why we buy souvenirs and other memory-triggers such as photos, but the interesting part is that a memory isn’t necessarily true to reality. A memory can be like augmented reality, a skewed version of actually happened.
Kevin Slavin spoke about augmented reality and how it isn’t yet working as a genuine experience in the real world. Kevin’s main interest is in why we’re so desperate to create augmented reality and what it says about us.
Kevin explained how the working concept of augmented reality was created to assist workers in cabling to cable diagrams when working on Boeing planes. Having the cable diagrams mapped against the workers’ eyes allowed them to see where cables needed to be laid in real-space. This created the layer-like concept of augmented reality that we’re familiar with today in apps such as Layar.
The downside of layering replicant worlds to create augmented reality is that it makes the entire world feel less real and less immersive. It requires pointers in the augmented world to show users where to interact; this loses the magic compared to how everything is interactive in our real world.
Kevin pointed out that this is because we are confusing replication, looking like the real world, with immersion. This is particularly a problem as we as a species tend to find complete replication unsettling, which seems to be the case with human-replica robots. We forget that it isn’t looking human that makes something feel human. The brilliant examples that Kevin gave to explain this point was the Muppets or Tamagotchis. The Muppets are puppets that mostly don’t look like humans, but it’s their actions and their human-like personalities that make them seem real. Tamagotchis are just a few pixels, but they became like real pets to children. It wasn’t through good graphics or looking like real creatures, but by the way their behaved real, through having needs, desires and vulnerability. These attributions gave Tamagotchis a deeper sense of being alive.
Kevin summarised by saying that reality can be augmented, but not by adding a layer, and not through obsessing about optics. He likened augmented reality to porn, just a thin veneer of reality to fool the eyes.
Possessions and the personal, empowering usersDon Norman spoke about how digital products are changing to become more about co-creation and doing things yourself. This is changing the way products are made as people can easily make their own products as amateurs. The freedom of this technology and these platforms create infinite opportunities for creation, as well as giving people the power to do things for themselves that they couldn’t before. An example of this is blog platforms, where users can now publish for themselves.
Kelly Goto pointed out that customisation is a huge part of creating a good experience, being able to personalise what your possession does to express yourself. An example of this is in how huge the custom ringtone market is, where people strive to find the right ringtone to represent themselves or their friends.
Stephanie and Bryan Rieger suggested that user customisation and creation also reduce the requirements for a polished product. You can create something ‘perfect’ for your users, but it will only ever be perfect for that average, homogenised user. Many users would prefer something non-linear and ragged around the edges that they can refine and make suitable for themselves. This lack of perfection also allows users to mold and create their own experiences.
This idea of creating customised experiences has extended to whole services being based around the experiences of others’ products. Examples of these services are Readability and Instapaper, both apps making the reading of other people’s content a better experience.
The Riegers described how Apple spend a lot of time controlling experiences where other platforms, such as blogs and Twitter, are giving more freedom to users to publish their own content.
The best designs will set the stage, but stop short of fully defining the experience. Adam Silver
This breaking down of ownership has been enabled by the web. The Riegers explained how the web allows an idea to grow, almost organically or virus-like, independently from the original creator. Especially through open source projects, this transference of ownership can enable new voices and propel change (both positive and negative) beyond what could be achieved by the originator.
In a lovely and engaging talk by Matthew Sheret he spoke of totems. Totems are a concept recently brilliantly described through the film Inception, where a pocketable object you carry with you reminds you of the real world, reality and your home no matter where you are.
Matthew went on to talk about how you can learn a lot about a person from their pocket possessions. They are intimate, meaningful objects who show off who you are, and this representation should be at the forefront of designers’ minds when creating products.
Despite the increasing importance of the personal, and its expression through possessions, Kelly Goto made a point that really made me think; we don’t really love our technological possessions (such as our phones) as an object, we love the experience they provide. We don’t love out phone if it’s broken, we can just move our experience, along with our data, to another device.
Matthew Sheret also spoke about this when he explained that the problem is that data-holding objects don’t have a huge life span, even though the data within it has the potential to live on. This means that there can be more meaning in the data than in the object, as throwaway consumer products aren’t the heirlooms they once were. They no longer have a chance to age or carry memories themselves.
The value of systemsDon Norman discussed how there’s no longer a distinction between the internet at home/work and the internet in your pocket. You can move from one device to another seamlessly reading the same book or watching the same film. This means that design has become about learning how to create great *systems* as they create great experiences across all of these devices.
Stephanie and Bryan Rieger explained how controlled environments don’t necessarily encourage growth. Proprietary systems, such as the pod-based coffee machines, use controlled factors which reduce a product’s ability to react to change. If there is a shortage of the materials to make the proprietary product, the whole system must change to accommodate a new material, whereas more flexible systems (such as the traditional French coffee press) are already created to work with different materials. This means that often the simplest and more flexible products are the most likely to succeed, withstanding the tests of time.
The diversity of systemsCraig Mod described how we tend to veer towards a small concentrated area of knowledge and often forget to have perspective. He emphasised the importance of working across disciplines, explaining that the further we travel from our specialist areas of experience, the better an idea we can gain of the frontiers and unknowns of our knowledge.
Don Norman also spoke about how new inter-disciplinary skills are needed to cope with the crossover of products (apps/sites) that our systems cover as the systems themselves are more representative of the brand, and are more enduring, than the products and devices which carry these systems. The ease of a system will resonate beyond a fancy product. As the Riegers pointed out, our most valued systems are designed to live beyond the device.
Don gave the example of this being why Apple are scrapping the standards and creating a new consistency across all their devices, making scrolling on OSX Lion consistent with gestural scrolling on iOS. It’s not about what we already understood as standard on OSX, it’s about establishing a new system that works across multiple products and platforms.
NarrativesThe one concept in experience that we don’t think much about is time. Time is what makes the experience of films, books and games successful. Don Norman believes that this is why educational systems will likely move into the gaming sphere, as it’s a way to make learning more immersive.
Dan Hon’s talk was focused around storytelling on the web. Dan gave examples of the easy way and the complicated way to create stories on the web. The example of the complicated way was to create fictional alternate universes/futures with characters who have their own sites and profiles. The easy example was how people create parody accounts on social networks such as Twitter. Both can be a great source of entertainment but rely on the humour of the platform. For instance, Twitter is home to many parody accounts whereas Dan gave an example of how silliness and parodies aren’t welcome on Quora, and can be met with a dismissive lack of humour.
Platforms were key to Dan’s talk about storytelling. He pointed out that we don’t have specialist narrative-creation tools (or even for experiencing the narratives), and the platforms we do have aren’t ideal for story telling. There aren’t holodecks for holonovels as idealised in Star Trek, and there’s generally little room for free narrative discoveries. This is partly down to our platforms being so focused around ‘real’ people. Facebook and Google Plus make it near possible to create narratives as you’re only supposed to create accounts in your ‘real’ name.
The difficulty in choosing platforms to create stories is that each platform varies in attention. Youtube has a fairly high chance of discovery as users tend to click from one related video to another, but there is a huge amount of videos to be found within. Other platforms have a very low amount of attention but more niche communities, heightening your chance of discovery.
Kars Alfrink spoke about how game narratives could be used as test beds for societal situations, helping make a difference by creating simulations that encourage players to act responsively towards society. It did seem like a fairly radical approach and response to the UK riots, but Kars pointed out that it wasn’t just about rewarding positive behaviour, as incentivising and promoting rewards instead of rules isn’t the right way to encourage people to take moral responsibility.
Kars spoke about how games, particularly folk games such as chess, can bring together cultures (although they can also create mono cultures) and how he believes that, through fitting games into our daily routines, they could have more value and affect more of our lives.
The speed of technologyKars Alfrink talked about how technology can amplify the speed and intensity of societal events. Stephanie and Bryan Rieger also spoke about how the rapid speed at which technology is developing, and is adopted, means that time is a luxury and striving for perfection can result in being left behind.
Historically market penetration took a long time, allowing the creators of a product to establish models slowly, make mistakes and correct them, but now time is a luxury and products can become completely established or totally obsolete very quickly. This means there are no longer generations experiencing the same products, and no generation gap, as a few years makes an enormous difference in the products we use and our experiences of them. This has made users much harder to understand and control as well as meaning we must now be constantly creating new mental models for the way we create.
Stephanie and Bryan Rieger explained that with the addition of portable devices, the distribution of ideas has been amplified in a storm of connectedness. Ideas very rapidly converge and create new ideas and events.
Our digital pastFrank Chimero discussed how we’ve actually started to get to the point on the web where we have a history. In our personal digital histories we have huge silos of saved ‘Likes’ and ‘Favourites’. Frank gave the example that these collections that are reminiscent of the old-fashioned common place books, where people would copy their favourite text from other books into their own personal book. He pointed out that this was a type of curation, and that there’s a huge potential in our similar collections. The main value being in the collection as a whole, because of how the data can co-mingle.
The difference between our digital collections and the common place book is that in the digital world we can’t replicate that same architecture of serendipity. Where the common place book allows you to find the content as you browse, digital content allows you to search your content and it is brought to you. We miss this creative, curated style of browsing in our web experience.
Despite there not yet being any ideal web tools, collection and curation is changing the way we publish and consume as everyone can be a publisher and everyone can be a consumer. Don Norman pointed out that the trick now is discovering what is good content. And that this can be accomplished through curation.
Frank Chimero discussed how these differences between analogue and digital seem to define our ways to hold on to and remember the past. Digital is invisible, easy-to-forget and is rarely a physical presence but rather a phantom pile that is present but has no set parameters. There appears to be less value in the digital as you can give away copies many times whereas the analogue only has one copy that you can only give away once and thus embodies the associated history, memories and ownership.
Caring for our digital historyFrank spoke about unleashing the potential in our ‘Likes’, ‘Hearts’ and ‘Stars’ collections by curating, rather than just collecting. Using the curation second pass, we can create narratives, arranging our collections in more meaningful ways. Frank explained that there are restrictions in curating through the current tools/services we use to collect. It’s hard to discover patterns and *find* rather than just searching for what we’re looking for, and we limit the arrangement of our collections through blocky, spat-out layouts.
Creating better curated collections would require better digital services. These services would need to change the defaults that we usually arrange our data by, using more personal and natural parameters such as those of LATCH as described by Richard Saul Wurman:
- L –; Location
- A –; Arrangement
- T –; Time
- C –; Category
- H –; Hierarchy (or continuum, best-worst, first-last)
Using these parameters would be complemented by our adoption of a more contemporary museum arrangement to encourage more exploratory browsing. Frank described how creating more spacious layouts, where a user can enter and exit at any point could help replicate that more serendipitous experience of the common place book.
Understanding the preservation of artefacts and not just dataMatthew Sheret spoke about how data and artefacts can complement each other in creating legacies. Attaching your totem personal possessions to RFID and similar trackers can create triggers for other services that can give you further connections. The example Matthew gave was using your Oyster London Transport card to associate locations with playlists you listen to whilst travelling. This can help you associate memories with places, giving meaning to your travel data, and allowing your totems to reflect your personal life back at you.
Even smart phones could be used as totems, as they go everywhere with you. As Matthew put it, these are the “prettiest sensors in the world.” Smart phones carry so much tracking information to help create more connective data describing your life. The more connections you create increases the value of the data and increases the value of the system.
The inverse can also apply. Matthew was using a hacked Doctor Who Sonic Screwdriver toy as a keynote remote. He suggested that hacking physical pocketable objects, such as toys, can create more useful objects that carry extra meaning through the function you have personally given to them. This can scratch the itch of the heirloom and potentially create the legacy personal possession.
In SummarydConstruct really emphasised for me that technology isn’t the detached work computer in an office for most of us. It is becoming such an integrated part of our lives that we no longer see it as alien objects that are invading our time and distracting us from our loved ones. The products that people are creating are helping us enrich our lives, understand ourselves and our environments better.
This means that when making digital products, exploring the connection between the human and the machine is becoming more important. As we’re trying to improve on adequate, usable experiences, the focus is really shifting from the product and its functions over to the human and their behaviours, and how the technology works as an extension of human life.
It wasn’t a conference so much about ‘takeways’ but I took away a big sense of responsibility for the projects I work on. It’s pretty scary to think about the impact that you can potentially have on someone’s life through what you create, but massively thrilling at the same time!
This content originally appeared on Laura Kalbag’s Blog Posts and was authored by Laura Kalbag