This content originally appeared on NN/g latest articles and announcements and was authored by Alita Joyce

Summary: Interface help comes in two forms: proactive and reactive. Proactive help is intended to get users familiar with an interface while reactive help is meant for troubleshooting and gaining system proficiency.

Download a free poster of Jakob’s Usability Heuristic #10 at the bottom of this article.

The 10th usability heuristic states:

Even though it is better if the system can be used without documentation, it may be necessary to provide help and documentation. Any such information should be easy to search, focused on the user’s task, list concrete steps to be carried out, and not be too large.

This content originally appeared on NN/g latest articles and announcements and was authored by Alita Joyce

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Alita Joyce | Sciencx (2023-03-27T07:52:04+00:00) » Help and Documentation: The 10th Usability Heuristic. Retrieved from https://www.scien.cx/2020/12/13/help-and-documentation-the-10th-usability-heuristic/.

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" » Help and Documentation: The 10th Usability Heuristic." Alita Joyce | Sciencx - Sunday December 13, 2020, https://www.scien.cx/2020/12/13/help-and-documentation-the-10th-usability-heuristic/

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Alita Joyce | Sciencx Sunday December 13, 2020 » Help and Documentation: The 10th Usability Heuristic., viewed 2023-03-27T07:52:04+00:00,<https://www.scien.cx/2020/12/13/help-and-documentation-the-10th-usability-heuristic/>

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" » Help and Documentation: The 10th Usability Heuristic." Alita Joyce | Sciencx - Accessed 2023-03-27T07:52:04+00:00. https://www.scien.cx/2020/12/13/help-and-documentation-the-10th-usability-heuristic/

IEEE

" » Help and Documentation: The 10th Usability Heuristic." Alita Joyce | Sciencx [Online]. Available: https://www.scien.cx/2020/12/13/help-and-documentation-the-10th-usability-heuristic/. [Accessed: 2023-03-27T07:52:04+00:00]

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» Help and Documentation: The 10th Usability Heuristic | Alita Joyce | Sciencx | https://www.scien.cx/2020/12/13/help-and-documentation-the-10th-usability-heuristic/ | 2023-03-27T07:52:04+00:00