This content originally appeared on NN/g latest articles and announcements and was authored by Kate Moran, Maria Rosala
Summary: ResearchOps expert Kate Towsey shares insights on building effective research systems, avoiding reactive approaches, and integrating AI thoughtfully in UX research.
In an episode of the NN/g UX Podcast , NN/g’s Director of Research Maria Rosala spoke with Kate Towsey , author of Research That Scales: The Research Operations Handbook . Maria and Kate discussed building effective research systems and demonstrating value.
Meet Kate Towsey
Kate Towsey is a pioneering figure in research operations. She helped establish some of the first ResearchOps systems at the UK's Government Digital Service (GDS) and later at Atlassian. She is also widely recognized for her role in building a global ResearchOps community . With a background spanning radio journalism and content strategy, she brings a unique systems-thinking perspective to research operations.
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This content originally appeared on NN/g latest articles and announcements and was authored by Kate Moran, Maria Rosala

Kate Moran, Maria Rosala | Sciencx (2025-02-14T18:00:00+00:00) Strategic Research: Advice from ResearchOps Expert Kate Towsey. Retrieved from https://www.scien.cx/2025/02/14/strategic-research-advice-from-researchops-expert-kate-towsey/
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